How do I get my water tested in-store?

Apart from bringing a water sample to the pool shop, your pool professional will need to know a few things about your pool.

How to collect a water sample from your swimming pool

1. When bringing in a sample of your pool water for testing, follow these tips to get the most accurate water test results:​
2. Collect the water sample into a clean and sanitised bottle that has a lid - you can get water sample bottles from us that are specifically for collecting pool water.
3. Take the sample from elbow-deep water as far away from the pool edge as possible.
4. Do not take the sample near any return jets or the skimmer box.
5. Collect the sample at least 24 to 48 hours after adding pool chemicals to the water, and at least 8 hours after it has rained.
6. Once you have collected your water sample, ensure the lid is on tightly. Don't let the water sample heat up in the car as heat can alter the test results.

What else will I need to tell my pool professional?

1. What size is your pool? Measure width, length and depth if known.
2. How much water is in your pool? See FAQ How Do I Calculate How Much Water Is In My Pool?
3. What is the Interior surface? Vinyl Lined, Tiled, Pebble, Painted, Marblesheen/Concrete, Fibreglass Resin.
4. What Brand and Model is your pump? What is the hp (horse power) of your pump?
5. What type of filter do you have? Cartridge, Sand, or Diatomaceous Earth.
6. What Brand is your filter?